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Service Writing Workshop

Arm key service personnel with the confidence and skills to improve scheduling, information flow and selling processes.

The strength of your service writing directly determines the health of your entire service department. Spader's Service Writing Workshop helps your service department get in shape, giving you the processes, systems, and tools for powerful stability and profitability. 

View Upcoming Workshop Dates      Register for This Workshop

You'll Leave Knowing

  • How to improve communication with customers and departments with a proven, easy-to-follow service system that includes flowchart processes and information flow
  • How to make the most effective use of technicians' time for deliveries, repairs, and emergencies with a streamlined scheduling system
  • How to realize peak performance and make the right decisions from a clearly defined set of service writing tasks
  • How to sell service with a proven five-step process, and the dos and don'ts of each stage
  • How to increase profits by understanding the difference between productivity and Collect-able™ Efficiency, and how to measure and manage both

Workshop at a Glance

Key Agenda Items

Estimating & Check-In: The key processes for estimating work and checking in service units
  • Estimating system
  • Unit check-in system
  • Service walk-around process
  • Proven five-step process for selling service
  • Flowcharts for estimating and check-in

Scheduling: The processes and tools needed for an adaptable and high-performing scheduling system
  • The service control center
  • The service appointment process, and the key dos and don'ts
  • How to plan for and schedule sales department deliveries
  • Daily service scheduling system

Information Flow: Concrete processes and flowcharts for designing and managing the flow of information in service, whether your systems are computerized or manual
  • Repair orders
  • Customer notification
  • Daily time tickets
  • Productivity reports 
  • Delivery request packet (for sales department units)
  • Sublet administration

Profit Planning: How to determine what labor rate is needed to make your service department profitable and understand why
  • Collect-able Efficiency, understand the difference between Collect-able versus Non-Collect-able hours
  • A system to quickly determine the correct labor rate for your service department
  • Flat rate billing / menu pricing
  • How great service writing can dramatically affect the bottom line

People: How to understand and work with the four styles
  • Profile your own style and have a booklet to reference when working with others
  • How to recognize the four styles and work more effectively with each of them
  • Harness the power of non-verbal communications
  • The "real" competitors

Flowcharts and Process Maps
  • The documented process maps and flowcharts for the above items - and more - are included in the Participant Book

Materials and Toll-Free Support

Each participant will receive a set of materials that includes the tools, processese, tips and forms needed for implementation and reference. You'll also receive toll-free support from a group of Spader Business Management specialists for any questions you might have when implementing what you've learned.

Workshop Times

Days One and Two: 8:00 a.m. to 5:00 p.m.
Day Three: 8:00 a.m. to 2:00 p.m. approximately

Please arrive 30 minutes early the first morning for registration

Who Should Attend & Workshop Cost

  • Key people who should attend
  • Service writer/adviser
  • Service manager
  • Shop foreman
  • Owner/general manager
  • Anyone involved in service writing
 

1st Attendee - $1,795.00
2nd Attendee - $1,695.00
3rd Attendee - $1,645.00

 
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